FAQ

Shipping

All domestic orders ship within 1-3 days of purchase date via USPS First Class Mail. A tracking notice will be emailed after orders are fulfilled.

USPS First Class Mail usually  arrives within 2-4 business days.

International orders are shipped via USPS First Class Mail.

International orders may take 1-3 Weeks depending on customs clearances.

All original Art ships with insurance and tracking direct from my studio.

To arrange priority or express shipping please contact me.

 

Lost or Damaged Items

For Lost or damaged items please contact us immediately. Please contact us here and let us know about any damage. If possible please include pictures. We’ll be in touch with next steps.

 

Returns

If you’re not completely satisfied, please contact us here to arrange a return within 30 days. We reserve the right to refuse service and/or limit quantities to anyone at our discretion.

 

Customer Privacy

Information you provide to The Store through the ordering process will only be used to keep you up to date with your order’s progress and to contact you if there are any issues.

Subscribers to The Store mailing list will only receive Store or Jeremiah Ketner related announcements, and may unsubscribe at any time.

Ordering an item does not subscribe you to the mailing list – the list must be opted-into at check out or via the store homepage.

We’ll will not sell or otherwise give out information to a third party.